Warranty and after-sales service of your Pinet Montrivel watches


Duration of the warranty 

Your Pinet Montrivel watch is warranted for a period of twenty-four (24) months from the date of purchase under the conditions set out in this warranty.


Warranty conditions


The warranty only comes into effect if the warranty card is dated, and completed completely and correctly by an official Pinet Montrivel dealer.

The warranty covers any manufacturing defect, assembly and hidden defect that would have escaped the vigilance of the brand, in one of these cases, we will facilitate your return procedures and will do everything possible to provide you with all the assistance necessary to resolve the inconvenience caused, in order to repair or exchange the product.

In the event that the normal conditions of use of your Pinet Montrivel watch cannot be restored by repairs, the Pinet Montrivel brand undertakes to replace it with an identical Pinet Montrivel watch or with similar characteristics. The warranty of the replacement watch fails twenty-four (24) months after the date of purchase of the replaced watch.


This warranty does not cover 

  1.  Normal wear and tear and aging (e.g. scratches on the case or ice, alteration of the color of rubber straps etc.)

  2. Damage to any part of the watch resulting from improper/abusive use, lack of care, negligence, accidents (blows, dents, crushing, glass breakage, etc.).

  3. Incorrect use of the watch as well as non-compliance with its instructions for use provided by Pinet Montrivel

  4. Indirect or consequential damages, whatever they may be, resulting from the use, non-functioning, defects or lack of precision of the watch.
  5. The Pinet Montrivel watch handled by an unauthorised person (e.g. services or repairs) or whose original condition has been altered beyond pinet Montrivel’s control.

This manufacturer’s warranty is independent of any warranty that may be provided by the seller and for which he is solely responsible and does not affect the rights of the buyer towards the seller or any other mandatory right he may have against the latter.


Contact Information 
If necessary, please contact us at service@pinetmontrivel.com detailing the problem and the means by which you wish to be contacted.


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